kundli
Last Updated: June 27, 2026
At Astrovaas ("we," "our," or "us"), we strive to provide a seamless and satisfactory experience for all our users. This Refund & Cancellation Policy explains the terms governing cancellations and refunds for services purchased through the Astrovaas mobile application and website (https://astrovaas.in).
By using our services, you agree to this policy.
Once a chat consultation has started, it cannot be cancelled or refunded.
If the astrologer is unavailable or fails to respond within a reasonable time, the consultation may be cancelled and eligible for a refund or wallet credit.
Once a voice consultation has started, no refund will be provided.
If the call cannot be connected due to a technical issue on our side or the astrologer is unavailable, the unused amount may be refunded or credited to your Astrovaas wallet.
Video consultations cannot be cancelled after they have started.
If the consultation cannot be completed because of a platform-related technical issue, an appropriate refund or wallet credit may be issued after verification.
Due to the personalized nature of astrology reports:
Orders for Kundli reports, horoscope reports, numerology reports, tarot reports, or any customized astrology reports cannot be cancelled once report generation has begun.
Refunds are not available for completed and delivered reports.
Wallet recharges are generally non-refundable.
Promotional credits, bonus amounts, cashback, and reward points are non-transferable and cannot be exchanged for cash.
If a recharge fails but your bank account is debited, the amount is usually reversed automatically by your bank or payment provider. If not, please contact our support team.
If you are charged more than once for the same transaction due to a payment gateway or technical issue:
Please contact our support team with the transaction details.
After verification, the duplicate payment will be refunded to the original payment method or credited to your Astrovaas wallet, as applicable.
You may be eligible for a refund or wallet credit if:
A consultation could not be completed due to a verified technical issue on the Astrovaas platform.
The astrologer failed to join or complete the consultation without a valid reason.
A payment was deducted but the service was not delivered.
Each request is reviewed individually.
Refunds will not be provided in the following cases:
Change of mind after purchasing a service.
Dissatisfaction with astrology predictions, guidance, or remedies.
Incorrect birth details provided by the user.
Failure to attend a scheduled consultation.
Internet or network issues on the user's device.
Delays caused by third-party payment providers or banks.
Completed consultations or delivered astrology reports.
If your refund request is approved:
Refunds will be processed within 7–10 business days.
The amount will be credited to the original payment method or Astrovaas wallet, depending on the circumstances.
Processing time may vary depending on your bank or payment provider.
Astrovaas reserves the right to cancel a consultation or order due to:
Astrologer unavailability.
Technical issues.
Suspected fraud or misuse.
Violation of our Terms & Conditions.
In such cases, eligible users will receive a full refund or wallet credit.
For refund or cancellation requests, please contact us:
Website: https://astrovaas.in
Email: support@astrovaas.in
Please include:
Registered mobile number or email address
Transaction ID or Order ID
Date of transaction
Brief description of the issue
By using Astrovaas, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy. This policy is intended to comply with applicable laws and common app marketplace requirements.
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